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Escalation Matrix - Grievances Redress
- Tier 1 –> Head Quality & Assurance –> firstname.lastname@example.org
- Tier 2 –>CEO/ COO –> email@example.com
- Tier 3 –> Chairman – SCMS –> firstname.lastname@example.org
- Tier 2 is to be followed only if Tier 1 resolution is not within reasonable time
- Tier 3is to be followed only if you are not satisfied with the resolution of any of the above Tiers within reasonable time